What Are SAP Application Management Services?

SAP Application Management Services provide ongoing operational, functional, and technical support for SAP landscapes after implementation.

Our services ensure your SAP systems remain:

• Stable

• Secure

• High-performing

• Compliant

• Scalable

Continuously optimized

Rather than treating support as a reactive function, we proactively monitor your SAP environment, identify opportunities for improvement, and deliver enhancements that increase business value.

Our SAP AMS Services

Functional Support

Our experienced functional consultants provide day-to-day business support across SAP modules, helping users resolve issues while ensuring business processes continue without interruption.

Services include:

• Incident Resolution

• User Assistance

• Process Guidance

• Master Data Support

• Configuration Changes

• Business Process Optimization

User Training

Supported Modules:

• FI/CO

• MM

• SD

• PP

• PM

• QM

• EWM

• TM

• SuccessFactors

• Ariba

Technical Support

Our technical specialists ensure the SAP platform remains secure, reliable, and optimized.

Capabilities include:

• ABAP Support

• Fiori Support

• Workflow Troubleshooting

• Performance Optimization

• Interface Monitoring

• Job Monitoring

• Batch Processing

• Printing Issues

• Background Processing

• Custom Development Support

Basis Administration

Our SAP Basis team maintains the technical health of your SAP landscape.

Services include:

• System Monitoring

• Transport Management

• Client Administration

• User Administration

• Performance Tuning

• Kernel Upgrades

• Patch Management

• System Refreshes

• Backup Validation

• Disaster Recovery Support

Security & Authorization Management

Protecting enterprise systems requires continuous governance.

Our SAP security specialists provide:

• Role Design

• Authorization Management

• Segregation of Duties (SoD)

• SAP GRC Support

• Audit Readiness

• Compliance Reporting

• User Access Reviews

• Emergency Access Management

Enhancement Services

Business requirements evolve continuously.

Our AMS consultants help organizations implement new capabilities without disrupting existing operations.

Enhancement services include:

• New Reports

• Dashboards

• Workflow Improvements

• Process Automation

• Form Development

• API Integrations

• Business Rule Enhancements

• User Experience Improvements

Support Models

Every organization has different operational requirements. We offer flexible engagement models designed around your business needs.

Dedicated AMS Team

A dedicated team of SAP consultants assigned exclusively to your organization, providing continuity, deep business knowledge, and faster response times.

Ideal for large enterprises with complex SAP environments.

Shared Support Model

Access experienced SAP consultants through a cost-effective shared support model.

Suitable for organizations with predictable support requirements.

On-Demand Expert Support

Need specialist expertise for a specific issue or project?

Our consultants are available on demand across functional, technical, Basis, integration, and security domains.

24×7 Global Support

Business never stops.

For organizations operating across multiple regions, we provide around-the-clock monitoring and support through global delivery teams.

Service Levels You Can Depend On

We deliver SLA-driven support with clearly defined response and resolution targets.

Typical Service Metrics

• Critical Incident Response

• High Availability Monitoring

• Defined Escalation Matrix

• Change Approval Process

• Monthly Governance Reviews

• Service Reporting

• Root Cause Analysis

Continuous Service Improvement

We work with clients to establish service levels that align with business priorities and operational expectations.

Our AMS Delivery Framework

Assess

Review the current SAP environment, support processes, outstanding issues, and business priorities.

Transition

Establish governance, knowledge transfer, documentation, and service management processes.

Stabilize

Reduce incident volumes, improve response times, and strengthen operational reliability.

Optimize

Identify process improvements, automate repetitive tasks, and enhance business performance.

Innovate

Enable new SAP capabilities, cloud services, AI, automation, and continuous digital transformation.

Why Organizations Choose Kirat for SAP AMS

Our AMS practice goes beyond incident management.

Clients choose Kirat because we focus on operational excellence, continuous improvement, and long-term partnership.

Our Differentiators

• Experienced functional and technical consultants

• End-to-end SAP ecosystem support

• Flexible engagement models

• Global delivery from India

• Strong governance framework

• Proactive monitoring

• Continuous optimization approach

• Business-first consulting mindset

• Transparent reporting

• Cost-efficient support model

Business Benefits

Partnering with Kirat for SAP AMS enables organizations to:

• Reduce application downtime

• Improve business continuity

• Increase user satisfaction

• Resolve issues faster

• Lower support costs

• Enhance system performance

• Improve governance and compliance

• Accelerate business enhancements

• Extend the life of SAP investments

• Enable continuous innovation

Technologies We Support

Our AMS team supports a wide range of SAP technologies, including:

ERP

• SAP ECC

• SAP S/4HANA

HR

• SAP SuccessFactors

• SAP HCM

Procurement

• SAP Ariba

Analytics

• SAP BW/4HANA

• SAP Analytics Cloud

• SAP Datasphere

Development

• ABAP

• Fiori

• UI5

• OData

Integration

• SAP Integration Suite

• CPI

• PI/PO

Security

• SAP GRC

• Identity and Access Management

Frequently Asked Questions

Can you support SAP systems implemented by another partner?

Yes. We regularly transition SAP environments from incumbent implementation partners and establish a structured AMS model with minimal disruption.

Do you provide 24×7 production support?

Yes. We offer global support models, including 24×7 monitoring, incident management, and business-critical production support.

Can you provide dedicated SAP consultants?

Absolutely. Depending on your requirements, we can provide individual specialists, functional teams, or a fully dedicated AMS delivery team.

How do you measure service quality?

We define service levels jointly with our clients and report against agreed KPIs, including response times, resolution times, SLA adherence, system availability, incident trends, and continuous improvement initiatives.